Privacy Policy

At Suzuki Sethi Motors, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use any of our services at our dealership located at 16-L, Gulberg III, Lahore. By interacting with us in any capacity, you consent to the practices described in this policy. We encourage you to read this policy carefully to understand our approach to your personal data.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make an inquiry, book a vehicle, schedule a service appointment, or contact us through our website or in person. This may include your full name, phone number, email address, home or office address, CNIC number (where required for documentation), and vehicle-related information such as registration number or model details. We may also collect information automatically when you browse our website, including your IP address, browser type, and pages visited, through standard web analytics tools.

2. How We Use Your Information

The information we collect is used to process vehicle bookings and sales transactions, schedule and manage service appointments, communicate with you regarding your inquiries or orders, send you service reminders and maintenance notifications, and improve the overall quality of our services. We may also use your contact details to share information about new vehicle launches, promotional offers, or dealership events. You may opt out of such communications at any time by contacting us directly.

3. Sharing of Information

Suzuki Sethi Motors does not sell, rent, or trade your personal information to any third parties for their marketing purposes. However, we may share your information with Pak Suzuki Motor Company Limited for warranty registration, service records, and compliance purposes, as required under our dealership agreement. We may also share data with trusted service providers who assist us in operating our business, such as IT support and payment processing, strictly under confidentiality agreements. In addition, we may disclose information where required by law, court order, or government authority.

4. Data Storage & Security

We take the security of your personal information seriously. All data collected is stored securely and protected against unauthorized access, alteration, or disclosure using appropriate technical and organizational measures. Our staff members who have access to customer information are trained to handle it responsibly and are bound by confidentiality obligations. While we strive to protect your information, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to also take steps to protect your personal information when interacting online.

5. Cookies & Website Analytics

Our website may use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings at any time; however, this may affect the functionality of certain features on our website. We use web analytics tools to understand how visitors use our site, which helps us improve its content and usability. This data is collected in an aggregated and anonymized form and is not linked to any individual user.

6. Retention of Data

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Vehicle purchase and service records may be retained for extended periods to comply with legal and tax obligations. Once your information is no longer needed, it is securely deleted or anonymized. You may request deletion of your personal data at any time by contacting us, subject to any legal obligations that require us to retain certain records.

7. Your Rights

You have the right to access the personal information we hold about you, request corrections if any information is inaccurate, and request that we stop using your data for marketing purposes. To exercise any of these rights, please contact us at our dealership. We will respond to all legitimate requests within a reasonable timeframe. Please note that in some cases, we may be unable to delete certain information due to legal or contractual obligations.

8. Changes to This Policy

Suzuki Sethi Motors reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch with us. You can reach us at our showroom located at 16-L, Gulberg III, Lahore, call us at (042) 111 161 618, or visit us Monday through Saturday between 9:00 AM and 6:00 PM. We are committed to addressing your privacy concerns promptly and transparently.